Twelve Key Elements to Maximize Predictive Dialing Success
by Judd Humpherys

Your success when using a predictive dialing system will be directly proportional to
your ability to properly control the twelve key elements of dialing management.  All
predictive dialing systems contain some of these elements, but only a few systems
contain them all.  Listed below are each of the twelve key elements. 

The twelve key management elements are:

1. List Management and List Selection:

2. Integration of Your Technology with your existing software:

3. Effective Dialing, Pacing, and "no answer" ring count:

4. Script Flow, the Presentation, and Handling Objections:

5. The Correct Campaign Management:

6. Personnel Management:

7. Reporting and Decision Analysis Tools:

8. Agent Workstation Productivity Tools:

9. Supervisor Tools and Training Aids:

10. Legal Compliance with Telemarketing Laws:

11. Special Applications for Unique Situations:

12. Association and Training from outside Telemarketing Organizations:

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information on each of these steps.

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